Job Specifications
- Daily troubleshooting for user-reported incidents and problems, with prompt updates in the ticket logging tool
- Troubleshooting OS problems with desktop and laptop computers
- System, printer, and scanner installation, reinstallation, configuration, and troubleshooting
- Install antivirus software and verify virus definition auto updates on desktops and laptops that have failed automatic updates.
- Reinstall or install software and applications.
- Install or configure email clients.
- Troubleshoot email clients.
- Handle IMACs (pre-approved, low impact – Install, Move, Add, and Change)
- Install approved patches into desktops and laptops that have failed automated updates
- Remove viruses from the corresponding desktops and laptops
- Build operating systems from approved images
- Ability to solve problems with laptop/desktop hardware from vendors such as Wipro, IBM, HP, and DellAbility to identify and resolve issues within service level agreements (SLAs) promptly; Ability to work with both local and global teams; Proactive and clear communication skills; Knowledge of quality and process; Ability to communicate well with clients; Willingness to work on shifts as needed by the project
- Phone/desktop configuration for tasks.
- Cutting down on pointless calls.
Positions and Accountabilities:
- Daily troubleshooting for user-reported incidents and problems, along with prompt updates to the ticket logging tool
- Resolving OS problems on desktops and laptops
- System, printer, and scanner installation, reinstallation, configuration, and troubleshooting
- Install antivirus software and verify virus definition auto updates on desktops and laptops that have failed automatic updates.
- Reinstall or install software and applications.
- Install or configure email clients.
- Troubleshoot email clients.
- Install approved patches on laptops and desktop computers that have not completed automated updates; remove viruses from the corresponding device
- handle IMACs (pre-approved, low impact – Install, Move, Add, and Change)
- construct operating systems from approved images; and solve problems Ability to work with laptop/desktop hardware from Wipro, IBM, HP, Dell, and other providers ability to identify and resolve issues within service level agreements (SLAs) promptly
- Ability to work with both local and global teams; Proactive and clear communication skills; Knowledge of quality and process
- Ability to communicate well with clients; Willingness to work on shifts as needed by the project
- Setting up a phone or desktop for projects
- Cutting down on recurring calls.
Qualifications:
Graduate
Desktop T/S abilities
Fundamental T/S Network Knowledge
