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Tech Mahindra: Channel Profile & Companies

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Tech Mahindra logo.

Tech Mahindra is a multinational know-how companies firm and one among India’s most distinguished IT distributors, specializing in IT consulting, digital transformation, engineering, and enterprise course of administration.

With over three many years of expertise, Tech Mahindra has a complete stack for more and more advanced IT environments and techniques. The enterprise channel companion has an in depth ecosystem for essential segments like design and expertise, cybersecurity, and hybrid infrastructure. It’s as near a one-stop-shop companion as conceivable.

This profile seems at TechM companies and options, goal markets, person opinion, trade recognition, present monetary place, and firm background for potential channel companions to guage.

Tech Mahindra Options and Specialties

Like most tenured enterprise companions immediately, Tech Mahindra’s method to working with purchasers facilities on digital transformation. The corporate’s newest method – dubbed NXT.NOW – touches on the significance of defining trade modifications, growing sustainable techniques and processes, and optimizing efficiency for enterprise operations.

With a deep know-how and advisory companies portfolio, TechM helps purchasers embrace the longer term with rising options for knowledge analytics, synthetic intelligence (AI), blockchain techniques, 5G, and cloud infrastructure. In all, the seller lists 18 completely different service choices.

Constructing Hybrid Infrastructure Environments

With the rise of more and more advanced infrastructure, Tech Mahindra provides a variety of consulting, design, and managed service options throughout 5 areas:

Cloud: Complete cloud-based companies and cloud-managed companies for purchasers.

Knowledge Middle: Managed companies, modernization, technique, evaluation, and consulting.

Digital Office: Service desk assist, messaging, collaboration, and hybrid workspaces.

Enterprise Community: Unified communications, connectivity, and community transformation.

Enterprise Safety: Companies to evaluate vulnerability, detect threats, reply, and recuperate.

The corporate provides a complete set of cloud companies, together with knowledge analytics, cloud-native engineering, networking, and application-specific options for SAP and Oracle. Purchasers may also contemplate a handful of cloud-managed companies starting from Infrastructure as Code (IaC) to AI insights and compliance administration.

TechM’s Infrastructure & Cloud Companies unit of 6,200 skilled and authorized professionals assist over 250 international purchasers and 320,000 finish customers.

An infographic showing TechM’s suite of services for digital workplaces.
An infographic exhibiting TechM’s suite of companies for digital workplaces.

Designing Optimum Experiences

With the feel and appear of digital options extra essential than ever, the enterprise vendor made 4 strategic acquisitions and has a complete stack of expertise and design companies for purchasers. Tech Mahindra’s Expertise Design Companies covers consulting, analysis, testing, packaging, content material, and commerce throughout a dozen options.

In 2020, the corporate launched Stella, a strategic framework for growing and delivering optimum model experiences. By leveraging behavioral expertise insights and CRM knowledge throughout channels, Stella goals to speed up e-commerce processes.

Area-specific companions for this unit embody 60 different firms within the design and expertise house, together with Acquia, Avalara, Bloomreach, BigCommerce, commercetools, Elastic Path, Fluent Commerce, PayPal, Mirakl, Shopify Plus, Sitecore, and VTEX.

Learn extra: Finest Managed Service Supplier (MSP) Instruments

Engineering Shopper Apps, Merchandise, and Networks

A frontrunner in engineering companies, Tech Mahindra provides engineering options for system efficiency, communication service suppliers, and built-in engineering. Efficiency Engineering covers all phases of the software program improvement lifecycle (SDLC), together with high quality assurance, database and software efficiency administration, and confirmed trade instruments.

With interoperability driving buyer decisions, TechM’s Built-in Engineering unit works with purchasers to make merchandise ecosystem-ready and develop the wanted visibility and predictability for essential operations. This experience additionally tracks in Communications Engineering, the place the corporate provides custom-made and examined merchandise for the spectrum of telecommunication community {hardware} and software program.

An infographic showing the company’s approach to 5G network technology.
An infographic exhibiting the corporate’s method to 5G community know-how.

Outsourcing Enterprise Processes

Tech Mahindra’s Enterprise Course of Companies (BPS) staff is likely one of the firm’s largest, with over 50 supply facilities supporting a workforce of 78,000 associates. With the BPS portfolio, purchasers can select from a handful of companies for entrance and back-office processes, together with:

Tech Mahindra Business Process Services logo.

Work@Residence: Distant staff, collaboration, and digital workforce infrastructure.

Digital CX Administration: CX, advertising and marketing, sensible ops, automation, and loyalty administration.

Service Desk: Consolidation, SLA analytics, digital brokers, and bot course of automation (RPA).

Automation: Clever processing with conversational AI and agent virtualization.

Analytics: Enterprise intelligence, massive knowledge, and granular insights into enterprise processes. 

Digital TAC: Trendy technical help heart with omnichannel and predictive assist.

Digital Advertising and marketing: Buyer insights, agile prototyping, and digital technique companies.

Along with these companies, the enterprise vendor has 22 BPS alliances with vertical and horizontal companions to assist purchasers outsource important enterprise processes.

Additionally learn: Finest RMM Software program | Distant Monitoring & Administration

Securing Cyber Areas

After a yr of accelerating ransomware assaults, enterprise organizations are in search of options to bolster their threat posture and resiliency to superior threats. Tech Mahindra serves greater than 160 giant enterprise purchasers in 50 international locations with a complete stack of advisory, implementation, and managed safety companies.

The corporate splits its cybersecurity companies throughout 13 options classes, together with protection for menace administration, knowledge safety, threat analytics, compliance, and id and entry administration (IAM). Different notable safety companies embody third-party threat administration (TPRM), ERP safety, and software safety (DevSecOps).

TechM’s companion ecosystem for cybersecurity is in depth, with over 90 safety authentic gear producers (OEM) and managed safety service suppliers (MSSP), together with:

Examine Level
Micro Focus
Palo Alto Networks
Sonic Wall
Pattern Micro

Different Notable Companies

Although the above touches on a lot of TechM’s portfolio, different core service areas embody:

Enterprise Excellence: Digital and threat consulting and enterprise transformation.

Digital Provide Chain: Procurement, asset, and lifecycle administration. 

Enterprise Utility Administration: Optimizing SAP and Oracle workloads.

Community Companies: Digital and 5G RAN, core networks, and enterprise orchestration.

Testing Companies: Knowledge, high quality, and automation administration for digital assurance.

Subsidiaries of Tech Mahindra

Along with its in-house options, Tech Mahindra holds 17 subsidiary firms supporting its mission and increasing its attain to purchasers.

Firm Description
Activus Join Distant work and buyer expertise (CX) administration.
Bio Company Digital company consulting for product and expertise transformation.
Born Built-in company for technique, inventive, content material, and commerce.
BrainScale Cloud transformation consulting, enablement, and supply.
Cerium Methods Semiconductor design, embedded techniques, and product engineering.
Comviva Digital value-added service (VAS) and cellular community options.
DigitalOnUs Hybrid cloud and DevOps companies supplier with SRE automation.
DynaCommerce Omnichannel, multi-play gross sales and supply orchestration options.
Eventus Managed service supplier for technique, know-how, and operations.
HCI Group Healthcare IT consulting and know-how companies for healthcare.
Mad*Pow Strategic design consultancy and digital expertise options.
Momenton Consultancy and implementation companies for enterprise IT processes.
Perigord Digital packaging, BPS, and software program for all times sciences and extra.
Pininfarina Built-in options and design for structure, automotive, and extra.
Goal Group Fintech platform for processing loans, investments, and insurance coverage.
Tenzing Administration consulting and know-how and data companies.
Zen3 Infosolutions Analytics, cloud companies, AI and ML, and product engineering.
An infographic showing the brands of the Tech Mahindra portfolio listed above.

See why Comviva makes the listing of Prime Channel Incentive Administration Software program.

Goal Markets

Tech Mahindra provides its resolution stack to purchasers in no less than a dozen trade segments, from conventional to rising industries. The corporate’s clientele and market segments of experience at the moment embody:

  • Communications, media, leisure, and excessive know-how
  • Monetary companies, banking, insurance coverage, {and professional} companies
  • Manufacturing, retail, and shopper items
  • Public sector, authorities companies, and healthcare life sciences
  • Journey, transportation, hospitality, and logistics
  • Utilities, vitality, oil, and fuel
Makers Lab logo.

Innovation and Analysis

With the breadth of IT options, analysis and improvement are a TechM precedence. The enterprise vendor’s imaginative and prescient focuses on the way forward for sensible machine improvement and honing AI-based fashions for industrial processes. 

TechM’s community of Makers Labs consists of six between China, Germany, India, Japan, the USA, and the UK, with yet another on the best way in Australia. Along with AI and machine studying (ML), these labs give attention to design considering, IoT, robotics, prolonged actuality, and quantum computing.

A group of TechM associates at one of the company’s Makers Labs.
A bunch of TechM associates at one of many firm’s Makers Labs.

Additionally learn: Prime PSA Instruments & Software program for MSPs | Skilled Service Automation Instruments

Trade Recognition and Critiques

The Forrester Wave

Trade Report When What
Knowledge Administration Service Suppliers This autumn 2021 Challenger
Commerce Companies Q1 2021 Contender
AI Consultancies Q3 2019 Challenger
Steady Testing Service Supplier Q3 2017 Chief

Gartner Magic Quadrant and Peer Insights

Trade Report When What
Outsource Digital Office Companies 2022 Area of interest Participant
IT Companies for Communications Service Suppliers 2021 Chief
Oracle Cloud Utility Companies 2021 Area of interest Participant
SAP S/4HANA Utility Companies, Worldwide 2021 Area of interest Participant
Knowledge and Analytics Service Suppliers 2021 Area of interest Participant

Tech Mahindra holds nearly 200 shopper opinions with a median rating of 4.4 / 5 stars throughout 16 resolution classes on Gartner Peer Insights, together with:

  • Knowledge Middle Outsourcing and Hybrid Infrastructure Managed Companies
  • CRM and Buyer Expertise Implementation Companies
  • Utility Testing Companies and Cellular ATS
  • Public Cloud IT Transformation Companies
  • Safety Consulting Companies
  • Managed IoT Connectivity Companies

In buyer opinions, purchasers spotlight worth for companies, stage of communication, high quality of managed companies, and prolonged sources.

IDC MarketScape

Trade Report When What
Worldwide Good Manufacturing Service Suppliers 2021 Main Participant
Worldwide Retail Co-Innovation Service Suppliers 2020 Main Participant
Worldwide Manufacturing PLM Strategic Consulting 2018 Main Participant
Worldwide Cloud Skilled Companies 2018 Main Participant

Learn extra: MITRE Evaluations for MSSPs and MDRs a Big Step for the Channel

Alliances and Ecosystems

Tech Mahindra has a strong companion ecosystem to ship purchasers the newest applied sciences and options within the always-changing digital transformation sport. The enterprise vendor lists over 100 companions in all, together with BPS-specific alliance companions for managing horizontal and vertical enterprise processes.

Featured Companions AWS, BMC, Cisco, Dell EMC, Google Cloud, HPE, IBM, Microsoft, Oracle, Pega, SAP, ServiceNow, SFDC, and VMware.
Horizontal BPS Avaamo, Celonis, Emagia, GEP, Ivalua, LivePerson, LogMeIn, One Community, Signavio, Talisma, ThoughSpot, Trintech, Uniphore,, and Zoho.
Vertical BPS Candela Labs, Capillary, in10s, Newgen, Qualco, and SEW.
Different Notable Companions Adobe, Apigee, AppDynamics, Blue Yonder, Boomi, Citrix, Cohesity, Cloudera, Commvault, Dassault, Denodo, Dynatrace, Huawei, Informatica, Intel, Juniper, Magento, MetricStream, MuleSoft, NetApp, PTC, QlikTech, Crimson Hat, SAS, Siemens, SnapLogic, Software program AG, Splunk, Symantec, Tableau, Talend, Teradata, and Yahoo.

Tech Mahindra Opponents

Additionally learn: Finest PRM Software program | Companion Relationship Administration

Tech Mahindra: Firm Background

Prehistory: The Mahindra Group

Tech Mahindra’s father or mother firm, the Mahindra Group, is a federation of over 150 firms and 250,000 staff spanning 22 trade segments. Based as Mahindra & Mahindra (M&M) in 1945 by two brothers, the Indian firm began within the metal commerce earlier than shifting into automotive manufacturing and automobile elements in 1947.

The Mahindra Group Logo.
The Mahindra Group Emblem.

The Rise of Tech Mahindra

Tech Mahindra immediately is the historical past of two firms, Mahindra British Telecom (MBT) in 1986 and Satyam Pc Companies in 1987. Nearly 4 many years after getting into the automotive market, M&M and British Telecom joined to begin what would formally change into Tech Mahindra in 2006.

Mahindra Satyam logo.

Satyam would change into one among India’s high IT firms by the 2000s earlier than a company scandal erupted in 2008. Revelations of accounting falsification and fraud led to a swift response from companions and monetary establishments, and a useful alternative for TechM.

With over 50,000 staff and a billion in revenues, Satyam would be a part of Tech Mahindra and take the identify Mahindra Satyam in 2013. The brand new entity would change into India’s fifth-largest IT firm (solely behind HCL, Infosys, Wipro, and TCS).

Development, Acquisitions, and Funds

Because the merger of Satyam and TechM, the enterprise vendor has made a number of acquisitions to strengthen shopper wants for contemporary IT environments. The corporate has over two dozen acquisitions in all, with a frenzy in the previous few years:

  • 2017: SOFGEN Holdings; HCI Group
  • 2019: The Born Company; Mad*Pow; Dynacommerce; Zen3 Infosolutions
  • 2020: Momenton; Tenzing
  • 2021: Activus Join; Brainscale; DigitalOnUs; Eventus Options; Infostar
  • 2022: Com Tec Co; Thirdware Options

For the fiscal yr ending in March 2021, Tech Mahindra reported annual income of $5.1 billion with nearly $600 million in revenue. In 2022, the corporate has greater than 145,000 associates working in 90 international locations with practically 1,2000 purchasers.

Company leaders hold hands after the official merger of Satyam and TechM in 2013.
Firm leaders maintain fingers after the official merger of Satyam and TechM in 2013.

Learn extra: The Key to Channel Development: Working with Distributors to Create New Companies

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