Thomson Reuters Drive: Any batch of graduates who have completed their bachelor’s or master’s degree is eligible to apply for a position as an associate content editor at Thomson Reuters. Below are the specific application and eligibility requirements for the company.
Concerning Thomson Reuters:
One of the top suppliers of business information services is Thomson Reuters. Our products combine the most comprehensive global news source in the world, Reuters, with highly specialized information-enabled software and applications for professionals in legal, tax, accounting, commerce, and compliance.
Job Summary:
In Hyderabad, Thomson Reuters is seeking an Associate Customer Success Executive.
Title of Position: Customer Success Associate
Type of Job: Full-Time
Where: Hyderabad
Experience: More recent
Function and Accountability:
- stops simply upsell opportunities and renewals for assigned accounts and/or geographic areas.
- Provide end-to-end renewal motion support to low-touch consumers (with the use of digital tools, autorenewal, and self-serve choices).
- Handle high-risk, low-touch accounts to lower attrition risk and, ideally, promote growth.
- Provide qualifying leads for complex upsells and cross-sells that can be given to sales executives.
- determines the most effective virtual channel for consumer interaction
- assists in creating and carrying out strategies for expanding accounts and/or territories
- possesses a fundamental understanding of all the goods in the subsegment and, when deep product knowledge is needed to drive a close, engages Product and/or Sales Specialists.
- Recognizes particular consumer kinds and wants that are most common in the account and/or region and/or subsegment
- and manages all escalated issues from Helps with Digital Chat
- advances deals using an automated, insight-driven Salesforce approach. enters and keeps up-to-date accurate customer data for the appropriate book of customers in Gainsight (if implemented within the subsegment).
- uses tools to increase productivity, such as email & online support, digital marketing campaigns, auto-renewals engine, 24-hour phone support, and trigger-based.
- KPIs include: advancing more renewals outside of “digital first” selling scenarios and nurturing possibilities.
- Income and expansion
- Rate of renewal or retention (%)
- Customer Contentment and the Net Promoter Index
- Sales has received qualified leads (#)
- Product Utilization Percentage
Knowledge and Abilities:
- List any degrees, certificates, or licenses that you have that are necessary or beneficial.
- when carrying out the part. As needed, designate.
- degree-level learning or the equivalent of a bachelor’s degree
- Potential recent graduate (equivalent to a bachelor’s degree) with experience in technology, accountancy, or law and a strong desire to learn
- 0–2 years of experience in SaaS implementation, customer success, or customer service/support
