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Canon Printer House owners Focused With Rip-off Driver Web sites

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Gif: Allison Corr/Gizmodo

There are few duties extra tiresome than getting a brand new printer correctly arrange. One way or the other, it by no means works on the primary attempt, irrespective of the make or mannequin. The system will most likely operate for 3 tries after which break down once more. It’s a common frustration. However there are a couple of individuals who have skilled extra lasting hardship than you’d anticipate whereas establishing their printer. Scammers have for years been preying on the unsuspecting, determined individuals who must obtain setup software program for his or her new printer. And it’s a giant downside for Canon, one of many world’s largest printer manufacturers, particularly.

Gizmodo has discovered a number of faux web sites run by scammers who declare to supply legit Canon printer drivers, a sort of software program that enables your working system to manage a particular piece of {hardware}. Gizmodo found the faux web sites by submitting a FOIA request with the Federal Commerce Fee (FTC) for shopper complaints about Canon. FTC Complaints about Robinhood, Binance, AirBnb, Venmo, and Tinder have revealed comparable patterns within the issues customers face when utilizing these web corporations’ providers.

The Canon rip-off is particular. The complaints are stuffed with tales of people that had been merely looking for a Canon driver for his or her printers. The hapless customers discovered themselves on quite a lot of completely different websites the place the faux drivers would fail to obtain. After that, a chat field would seem and “customer support” would supply to diagnose the issue. Generally, the scammers would merely ask for cash to repair the imaginary downside. Different instances, the scammers would lure the unsuspecting victims into handing over distant entry to their computer systems.

There are additionally telephone numbers on most of the websites that join customers with scammers who attempt to promote “assist” packages whereas truly simply stealing cash.

One of many fake Canon printer websites, canonijcomsetup.com, which is run by scammers and ranks incredibly high in Google’s search results.

One in all many faux Canon printer web sites, canonijcomsetup.com, which is run by scammers and ranks extremely excessive in Google’s search outcomes.
Screenshot: Gizmodo

The faux web sites are pretty refined and seem excessive in Google search outcomes. The issue with Canon’s gadgets seems to be widespread sufficient that an internet cottage trade of theft can thrive. That many individuals are struggling to arrange their printers.

Among the faux Canon web sites:

  • canonijcomsetup.com
  • canon-com-ijsetup.com
  • canon.com-ijsetup.com
  • ij-start-canon.us
  • ijcanonsetup.com
  • printersetup.org/canon-printer-setup
  • canonijstart.co
  • ijstartcanon.com

Once more, these are all rip-off web sites, and also you shouldn’t go to them. However we’re publishing the record of them right here as a result of it’s vital to see simply how comparable these domains are to the actual factor.

One of many issues that enables Canon customers to get scammed is that the corporate’s official web site doesn’t at all times work. The truth is, whereas attempting to load usa.canon.com, a legit web site, Gizmodo encountered an unexplained error. This, in fact, leads individuals to attempt different websites they discover by Google.

Canon didn’t reply to a number of requests for remark, and it’s unclear the corporate understands simply how prolific these scammers are. However there’s one company that is aware of: The FTC is sitting on a whole lot of complaints from customers who had been scammed whereas attempting to obtain Canon printer drivers. Gizmodo obtained complaints from 2021 and is publishing 21 of them beneath to assist others keep away from scams. [Update: Canon finally emailed us a link to a statement published online.]

Sadly, Gizmodo is unable to confirm the claims made within the FTC complaints as a result of all figuring out info has been redacted by the FTC. However the tales are remarkably comparable and present a path of fraud that continues to at the present time. Evidently, be sure to’re truly visiting Canon’s official web site earlier than downloading something. And when you assume you’re speaking to buyer assist and so they ask to remotely view your laptop, don’t do it.

“This caller wouldn’t determine themselves however mentioned I had simply been scammed…”

I used to be on Canon’s web site to troubleshoot printer set up and known as what I assumed was their assist line. I gave them distant entry to my laptop and so they mentioned I had a number of trojans in there and they might give me tech assist as a substitute of McAfee for a one-time charge of $499 so I gave my bank card particulars over the telephone. They mentioned their buyer quantity was [redacted] and put in on my laptop a file of that title, one thing known as CCleaner and ATF-Cleaner. However I began to get suspicious and I ended the decision.

I then obtained a name from [redacted] asking if I had simply talked to a so-called tech assist particular person and asking if I had given my bank card particulars. I mentioned sure and requested who was calling. This caller wouldn’t determine themselves however mentioned I had simply been scammed and I ought to cancel my bank card, so I did that.

I now preserve getting calls and voicemails now from so-called United IT (the scammers) from these two numbers: 800-596-1598 and 614-741-1613.

“They charged my $499.99 for a 7 yr safety plan…”

I entered the online handle (ij.begin.cannon) for downloading a brand new Canon printer and received redirected to an identical url (ijstartcanon.com). I simply moved and have been busy burdened so though I requested a variety of questions and Garry did present me the msassistance.us web site, I received ensnared within the concern that my laptop had been hacked and I wanted rapid help and went together with it. I gave them entry to my laptop, they arrange my Canon printer and put in their Community Privateness Defend icon on Chrome. I’m taking my laptop to a trusted service supplier and be certain it’s okay. I’m unsure in the event that they stole my id however my sense is that they’re simply attempting to promote a product I didn’t want. They charged my $499.99 for a 7 yr safety plan. Sure, I really feel actually silly however there it’s. I received scammed. I’m disputing the cost by way of my bank card. The shopper assist numbers they gave me are 844-600-0806 and 844-600-0801.

“I shut it down as a result of I received a foul feeling…”

Whereas attempting to obtain the drivers from

My new printer this over took cannons weblink and so they Goto to my laptop.

That is what I typed in: cannon.comijsetup

This it what took over: http:canon-com-ijsetup.com

I shut it down as a result of I received a foul feeling. Apple confirmed it seemed like a rip-off abs requested me to report it.

Somebody must shut them down.

“I instantly obtained a name and was instructed to obtain the Ultraviewer software.”

I used to be searching for an answer to a printer difficulty and Google offered a doable resolution at https:www.canonprintersupportpro.us. Whereas studying, a chat window appeared. Stephen tried to assist and provided to open a bother ticket. He requested for my title and cell quantity. I instantly obtained a name and was instructed to obtain the Ultraviewer software. The applying enabled distant connectivity. I fastidiously watched the person as he tried to troubleshoot. Nonetheless, I turned uncomfortable after they had been trying in areas that didn’t pertain to the printer or printer functions. At the moment, I advised the caller that I didn’t really feel snug with the place they had been trying. I ended the decision, uninstalled the Ultraviewer software, disconnected my laptop from the web and started a scan. The person was in my laptop for about quarter-hour.

“I’m stuffed with a lot anxiousness and disappointment”

I used to be attempting to arrange my new printer and I used the e-mail offered for set up.

However I will need to have forgot so as to add a interval or a letter so I used to be despatched to a faux Canon web site. They’d a chat field. I defined within the chat field that I wanted assist. They mentioned an individual would name me and so they did. The man claimed to be an worker from Canon. He requested for entry to my laptop in an effort to achieve management of my display screen to assist me. That is the place I ought to have mentioned no however I didn’t. He gave me a code, I put it my laptop, he gained entry. He pulled up a pair issues, downloaded packages that I didn’t acknowledge then he mentioned I can’t repair the issue, you will have a technician and that can value you $100. I mentioned no, he hung up. I known as him again, he answered, when he heard it was me he hung up once more. He went in and received my IP handle. I’m stuffed with a lot anxiousness and disappointment how may this occur to me.

The quantity he known as from was [redacted] my telephone mentioned he known as from Oak Forrest, IL.

“He mentioned he would repair it for $100.”

I used to be putting in a brand new Canon printer. Once I began typing the web site I used to be directed to within the directions (ij.begin.canon) into my chrome browser handle on the high I noticed a pop up beneath with that title. Slightly than finishing the typing, I clicked on that. This took me to the bogus web site that seemed like Canon. I didn’t discover it was mistaken.

I entered my printer data and it directed me to obtain the motive force. That try received a deadly error. There was an on line chat assist field and I advised them my difficulty. They’d their tech name me. I then foolishly gave him entry to my laptop. He used this system logmein. He ran some software program and I may see data scrolling. Then he advised me my laptop was contaminated and that was why I couldn’t set up any printer driver. He mentioned he would repair it for $100. I declined and, he tried to influence me however I used to be very hesitant (albeit slightly too late) then we ended the decision amicably.

A couple of minutes later, after some looking out on line, I spotted I had been scammed.

“The gents then requested us to make use of the fast entry app on our Home windows laptop to share the display screen with him.”

We had been following the directions to put in the drivers for a brand new Canon printer and ended up on the rip-off web site. It ran what now seems to be a false try to put in after which gave us a deadly error message and instructed us to name a telephone quantity. The gents then requested us to make use of the fast entry app on our home windows laptop to share the display screen with him. We did and he ran some scan saying he was attempting to attempting to find the rip-off error message we had obtained. No matter rip-off he ran confirmed a 3499 Trojans are discovered message after which he went on to inform us that our IP handle was unprotected and that we would have liked to pay him $200 to have an authorized MS technician repair the issue and shield our laptop. That is after we realized we had been in bother. I have no idea if he received entry to something within the laptop or not, or if it was only a rip-off to get us to pay him.

“Then he advised me it could value $99.99 to take away. I assumed it was Canon so I mentioned sure.”

I typed cannon as a substitute of canon (ought to have been ij.begin.canon) to arrange my printer. On the bogus web site it mentioned there was a vital error when downloading the printer driver. A textual content message field popped up, I reported the issue and was advised a tech would name. Jay Anderson known as and advised me there was one thing like an IP bot that needed to be eliminated, I gave him distant management of my laptop computer, he confirmed me screens that appeared to again up what he mentioned. Then he advised me it could value $99.99 to take away. I assumed it was Canon so I mentioned sure. Extra screens confirmed that it might have been doing one thing, however he did obtain the motive force I wanted. Once I went to pay, my bank card was declined. He turned determined at this level insisting that I contact my financial institution. At this level I turned suspicious. I advised him he must launch management of my laptop earlier than I’d go to the financial institution web site to verify the cost. He launched the pc I did attempt to make a cost considering I needed to pay for providers however I couldn’t get them to simply accept the cost. He was much more determined till I received offended and he mentioned he would name again the next day and I ought to persuade the financial institution to pay within the meantime. As a substitute I known as Canon customer support and discovered concerning the rip-off web site that I had been at. When Anderson known as again I advised him I discovered it was a rip-off and hung up. I needed to block the quantity as he saved calling again. Then one other quantity did the identical factor, it might be associated however I'm unsure as a result of I didn’t reply: 614-664-6667. I can’t show it however I doubt there have been any bots on my laptop computer, I’ve Norton antivirus and do common scans. That is terrible, individuals tend to kind cannon simply out of behavior, they’re profiting from that. I hope you may shut them down.

“I used to be linked with a person who mentioned he may repair it if I let him distant in.”

I couldn’t get my new printer to put in. It mentioned deadly error, code (a bunch of numbers) contact assist..so I did. It began as a chat bubble and so they instantly directed me to a quantity to name tech assist. I used to be linked with a person who mentioned he may repair it if I let him distant in. By askdesk, I allowed it. He confirmed me that my drivers had been all screwed up and that he and his buddy would do each computer systems and would get my printer put in very quickly. Supplied 3 choices 100, 300 and $500 for the lifetime tech assist which included an antivirus…. he took my bank card quantity. …which btw, I canceled in time….He mentioned he could be an hour or so, so I ought to go about my enterprise. I watched him on and off and occur to see advert ware. On the identical time my child received harm and it took me away from every little thing as a result of she was bleeding….so then he known as again and was like okay all completed after which was attempting to push me for his or her banking safety plan….I used to be omg actually? And hung up. I had an IT skilled wipe my computer systems as quickly as I used to be in a position. He discovered malware , adware, and a few random different issues I don’t keep in mind. And these guys preserve calling to ensure my printers working…..the quantity they name from is in Diamondale, MI.

“My browser auto-corrected to ij.begin.cannon…”

I used to be attempting to setup my printer with drivers from the official web site. Once I typed ij.begin.canon my browser auto-corrected to ij.begin.cannon which then directed me to the web site entered above. The drivers on the positioning wouldn’t set up and their on-line buyer assist setup a name. Once they known as, they used Assist-LogmeinRescue to realize entry to my laptop and mentioned I had an IP battle or Botnet difficulty and I wanted to have it resolved earlier than I may add the printer. It appeared unusual on the telephone, so I ended the decision after which realized it was a faux web site.

“I mentioned no, and he turned aggressive.”

By chance went to the mistaken web site to obtain a driver for my new Canon printer (additional n in Canon). I clicked Obtain Driver and the web site mentioned that the obtain failed and offered a chat hyperlink the place I defined my downside. The particular person on the opposite finish had technical help name me. The person on the telephone advised me my laptop was contaminated and needed me to pay him to wash it up. I mentioned no and he turned aggressive. I hung up the telephone and turned off my laptop.

“After I hung up, my husband realized I had typed the online handle incorrectly.”

I attempted to obtain my new Canon printer driver at ij.begin.canon.com. I unintentionally typed ijstartcanon.com. Once I typed in my printer and hit enter, a web page got here up saying i had a Deadly Error C0000022 name tech assist. I then clicked on chat. I chatted with Caroline who mentioned a worldwide professional technician would name me in 5-10 minutes to assist me. They known as me in about quarter-hour from 442032390343. It mentioned London England, United Kingdom. The person was obscure. He mentioned my IP handle has an an infection. I requested what to do and he mentioned he may switch me to a division to assist me however it could value cash. I mentioned it is a work laptop so I’ll simply name my IT division. After I hung up, my husband realized I had typed the online handle incorrectly. I’m involved they now have entry to my work data in addition to my private data as I used to be speaking to them on my private cellphone.

“I’m apprehensive {that a} distant entry Trojan has been put in”

I used to be searching for buyer assist for a canon printer. I discovered an internet site by google that I didn’t discover wasn’t an precise canon web site due to it’s title and verbiage and pictures. I clicked slightly icon with a telephone on it to attempt to get to buyer assist. It requested me to enter my telephone quantity for a call-back. I did, and somebody known as me. They sounded legit sufficient. Heavy Indian accent. However they requested for distant entry to my desktop, by asking me to go to setpc.web, then enter a 9-digit code, then set up an app known as RemotePCHD. I did, stupidly. Then they poked round for a bit, together with asking me what’s on my printer display screen and such. Then they mentioned they’ve identified the issue and requested to switch me to somebody who would then attempt to repair the issue, and I’d pay them $99.98 if they’re able to repair it. I mentioned no, that’s too costly, at which level I requested them to finish the RemotePC entry, and so they did. And I hung up. Now I’m apprehensive {that a} distant entry trojan has been put in.

“Preliminary web site was letter for letter the identical as the actual web site…”

Purchased Canon wi-fi Printer Walmart. Set up directions referred to particular web site. Googled web site, listed 2 or 3 choices. Selected 2nd in record trigger it seemed extra particular to obtain driversetup file. Logged on, downloaded file. Ran set up and deadly error got here up C000022. Display immediate on error msg. ask for e-mail handle and telephone quantity and obtained name a couple of minutes later from Indian sounding gentleman named Robbie. Ask to start out a distant session on my laptop computer. Downloaded a ZA executable file and went to command immediate and ran what he known as a diagnostic dirs. Stated he discovered a trojan that contaminated my laptop and each system on my personal wi-fi community. Then provided to repair it for various time period safety choices starting from a yr. to lifetime if over 55 yrs. previous and costs from 200 to 900 {dollars}. I declined his supply stating that if he was to behave as my computer dr. that I needed a second opinion. Preliminary web site was letter for letter the identical as the actual web site that I ought to have logged into, full w Canon graphics and so on.

“As soon as I seemed nearer, it was apparent the the font of the corporate was not the identical…”

Attempting to obtain a Canon printer. A deadly error message got here up and provided Chat to repair. The chat particular person mentioned somebody would name me inside 12 minutes. He instantly mentioned I had most likely downloaded some dangerous software program and wanted to entry my laptop to repair it. Then all of it clicked. I mentioned NO after which he mentioned get another person to repair it then and hung up. As soon as I seemed nearer, it was apparent the the font of the corporate was not the identical and naturally different small crimson flags.

Right here is the web site: http:ijstartcanonn.com

“As he spoke, he went to Coupon2Deal and put in that extension on my laptop with out my permission.”

I attempted to go to the Canon web site (ij.begin.canon) and Google pulled up an online search as a substitute of the positioning. I noticed an internet site hyperlink that mentioned IJ.Begin.Cannon. I didn’t discover the distinction within the spelling. The hyperlink went to https:ijstartcanonn.com. It requested for the printer mannequin. I put it in. Once I clicked obtain it pulled up a obtain display screen, then went to a deadly error C0000022. I used the assistance chat. They received my phone quantity, my e-mail handle and known as me shortly after figuring out my downside. When the tech known as they requested me to permit them entry to my laptop because the C within the error code urged it was a pc program. I logged into zoho, downloaded the app and the technician took over the mouse, went into Terminal (I’m a MAC person), and claimed I had 80 of my programs in sleep mode attributable to viruses. He claimed a antivirus wouldn’t handle the 1500 viruses he knew I had and the rationale the motive force wasn’t downloaded was due to the viruses. He mentioned he may clear my Mac for $129, which is lower than a professional would cost. I mentioned no. He mentioned he may decrease that to $115. As he spoke he went to Coupon2Deal and put in that extension on my laptop with out my permission. He did it very quick and closed the window. I requested if he’d simply put in that on laptop with out my permission and he mentioned no, he was simply displaying it to me and referenced the web page that linked to the set up web page. I advised him I didn’t need his providers, I’d attempt to deal with it by myself. He mentioned it was completely my selection. He ended the zoho. I put in Zoho, then turned off my web connection. I went again by my historical past and noticed that the Coupon2Deal extension had in truth been put in, so I uninstalled it. I checked what passwords I had saved. I nonetheless must undergo and alter these.

“He needed Goal or AmEx playing cards and coached me the best way to load them up with $500 every.”

Folks at web site above – sounded Indian – transferred me to David Lee in California. He mentioned he wanted to scan my laptop for dangerous scanner drivers. He satisfied me to load Crew a Distant Desktop. He scanned my laptop and I spent 3 hours on the telephone with him. The following day the scan was full however no resolution. He requested for $99.95 to proceed and reimburse if no repair inside 4 hours. I gave him my CC info. After 4 hours he mentioned he wanted my assist in getting the refund and offered me with text-based interface. Once I typed in $99.95 because the refund quantity it shortly modified to $1995 and was entered. He pretended to be shocked and mentioned I had created an enormous downside that might not be reversed. He claimed his finance dept was shut for the weekend and we would have liked to repair the issue. He had me open my banking web site and identified that there was a credit score of $1995 in my checking account. I felt accountable match the issue and agreed to drive round city buying present playing cards. He needed Goal or AmEx playing cards and coached me the best way to load them up with $500 every. My first cease was Winn Dixie. Fortunately they’ve an additional step the purchaser must take to activate the playing cards. I missed this and David couldn’t entry them after I gave him the cardboard numbers and entry keys. Then I went to Goal and acquired $2000 extra. These he was capable of entry and made purchases of some sort at Goal shops in CA.

At this level I went again to verify my checking account and found that the $1995 credit score in my checking account got here as an advance from my bank card. So I lastly understood that I had been duped.

The present playing cards from Winn Dixie have been frozen and I anticipate to get that $2000 again. So the price of this lesson was $1995 plus the $19.95 charge.

“I clicked on first web site that popped up…”

I bought a brand new Canon printer. I typed the web site to put in as a substitute of finishing typing it out, I clicked on first web site that popped up. Sadly, it was not the official Canon web site however a scammer’s web page. I did an internet chat asking for help and typed my telephone quantity in. They instantly known as me. I allowed them distant entry to my laptop. They downloaded one thing known as ultraviewer and typed occasion planner in my search bar to carry up suspicious viruses on my computer. They advised me I had viruses and wanted so as to add a firewall. They mentioned I would want to pay a one time tech charge of $149.00. At that time, I hung up closed out of the display screen. I didn’t give any cost or give any cost account info.

“After you agree, they have you ever set up screensharing software program and name you in your telephone.”

These individuals have arrange a technical assist web site at https:usa-canon-printer.assist to lure those that have purchased a Canon printer and are having issues. Inside a minute of looking, a chat window pops up with an agent asking to assist. All of it appears very legit. Shortly after a couple of troubleshooting inquiries to preserve it seeming actual, the agent will ask when you can share your display screen. After you agree, they have you ever set up screensharing software program and name you in your telephone. After they transfer round in your display screen slightly bit, checking just some settings (and perhaps doing extra nefarious issues within the background, who is aware of), they may say that the issue might be mounted when you let a technician cope with it remotely for 20-Half-hour, simply sit again and loosen up. And it’ll value $99. At this level I ended, received off of the telephone, and disabled the screensharing software program.

“After he completed my cost I received suspicious as a result of he restarted my laptop…”

I purchased a Canon printer and wanted assist setting it up to connect with the brand new printer. So I went on-line to Canon’s web site and obtained an possibility to speak with a technician. The technician who known as himself James requested me for my telephone quantity to name me. As soon as he known as me he mentioned he wanted entry to my laptop utilizing Extremely View. One he gained entry he advised me I wanted to pay for a anti virus system named Webroot Safe All over the place. And requested me for my bank card quantity and three digit code on again. I payed for the service on the telephone with him however I did name my bank card to cease cost and cancel card.

After he completed my cost I received suspicious as a result of he restarted my laptop the place I needed to kind in my password once more most likely saving it to return in later. He was already within the system why restart it. That’s after I knew one thing was mistaken. So I requested to talk along with his supervisor and so they hung up.

I instantly known as Canon at 1-800-652-2666 and so they knowledgeable me that they’ve Third occasion scammers illegally utilizing their emblem and creating web sites to lure individuals on the web. I’m dissatisfied in Canon as a result of the positioning I typed within the web to succeed in Canon official web site web site went to the scammers web site.

“I assumed I used to be on with Canon, and have completed this earlier than with Apple, so I let him”

I unintentionally went to this web site as a result of it was one letter off from the Canon web site I used to be imagined to go to in order that I may obtain a drive for a photograph scanner (piece of apparatus). I tried to obtain the drive and it mentioned it failed and that I ought to name the telephone quantity for assist. Once I known as he mentioned he was unsure why I used to be having this downside and he requested me to go to LogMeIn123.com so he may set up the motive force himself. I assumed I used to be on with Canon, and have completed this earlier than with Apple, so I let him. He advised me I had main infections on my laptop and wanted to have them repair it for $150. I then realized I used to be being scammed and promptly disconnected. I fortunately had not downloaded something harmful or carried out any transaction.

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